Customer Service Executive – Logistics
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About This Role
As a Customer Service Executive at Global Atlantic Shipping, you’ll be the primary point of contact for our clients, ensuring their shipping needs are met with efficiency, accuracy, and professionalism. This role is ideal for someone who thrives in a fast-moving environment, is highly organized, and has a passion for delivering excellent service in the logistics industry.
Key Responsibilities
Your day-to-day responsibilities will involve managing client communication, resolving inquiries, and providing shipment updates from booking to final delivery. You will work closely with internal departments—such as operations and documentation—to ensure timely service and maintain accurate records of customer interactions. A strong emphasis is placed on proactive communication and client satisfaction.
Qualifications
We are looking for a candidate with a bachelor’s degree in business, logistics, or a related field, and at least 2 years of experience in freight forwarding or logistics customer service. You should have excellent communication and interpersonal skills, the ability to multitask effectively, and a customer-focused mindset. Familiarity with shipping processes and documentation will be a strong advantage.
What We Offer
We offer a dynamic work environment, competitive pay, and clear opportunities for professional development. Employees benefit from health insurance, performance incentives, and a team culture that values collaboration, learning, and high-quality service. At Global Atlantic Shipping, your contribution is recognized and your growth is supported.
How to Apply
Submit your updated resume and a brief cover letter to careers@globalatlanticshipping.com with the subject line: Application – Customer Service Executive – Logistics. Only shortlisted candidates will be contacted.